One of the most disliked places in the universe, at least by some people. Whether you want to or not, you have to go there at least once a year (to give the statement of your earnings – a document called PIT) or more (if you are for example self-employed). Here is some information about the Polish Tax Office.

The main areas of expertise

The main tasks of the Tax Office:
– establishment and collection of taxes
– granting tax identification numbers, keeping records of the taxpayer and updating data on taxpayers
– performing tax audits
– receiving tax forms and identification forms
– investigating cases of tax offences
– distribution and transmission, on the basis of specific regulations, budget revenues between the state budget and the budgets of local governments
– implementation of administrative enforcement of monetary claims and penalties for certain property provisions of the Code of Execution of Criminal and Penal Fiscal Code

Contact details

Address: ul. Alojzego Felińskiego 2B, 01-513 Warszawa
Phone: 0048 (22) 561-80-00, 0048 (22) 561-80-02, 0048 (22) 561-80-10
E-mail: is@mz.mofnet.gov.pl
Website: click here

If you ever wondered where your social insurance and pension contributions go you should learn about ZUS (The Polish Social Insurance Institution). ZUS is managed and supervised by the Ministry of Labour and Social Policy and is one of the biggest and probably the most powerful institutions in Poland. One of the main tasks of ZUS is to establish the entitlement and pay social insurance and other benefits to the eligible citizens. To do so ZUS has to keep accounts of contributions and conduct all the calculations related to the accounts.

As in every country, some people blame the Insurance Institution for its inefficiency and a great amount of bureaucracy, however, the system has been changed in 1999 and none of the proposed changes since then has been introduced.

The main areas of expertise

The main tasks of ZUS:
– establishing the entitlement to social insurance benefits
– paying-out of social insurance benefits
– assessment and collection of social insurance and health insurance contributions and contributions to the Labour Fund and the Fund of Guaranteed Employee Benefits
– maintaining individual accounts of the insured and accounts of contribution payers

ZUS is very well organised and has many organisational units such as branches, inspectorates and field offices. You can find the full list of them on this website.

If you want to become an expert on all ZUS-related topics here is an excellent brochure in English ‘Social Security in Poland’ prepared by ZUS .

Contact details

Address: ul. Szamocka 3-5, 01-748 Warszawa
Phone: (22) 667 10 00
E-mail: cot@zus.pl

Customer service centre
For landlines: 0 801 400 987
For mobiles and aboard: 0048 (22) 560 16 00.

The Polish National Health Service is called NFZ (Narodowy Fundusz Zdrowia which literally means National Health Fund) and it’s run by the Polish government institution that finances health care. You are entitled to use the public healthcare in Poland for free as far as you are insured.

NFZ main areas of expertise

The main tasks of National Health Service:
– determining the quality and availability and the costs of healthcare services
– financing of health care services provided to beneficiaries other than the insured
-the development, implementation, operation and financing of health programs
– health promotion (don’t worry, be healthy)
– conducting the Central List of Insurance
– coordination and reimbursement of costs of benefits provided for insured persons within the European Union.

Contact details

NFZ Headquater
Address: ul. Grójecka 186, 02-390 Warszawa
Phone: 0048 (22) 572 60 00
Website: (Polish version only)

The main objective of the Voivodeship Office is to represent the Polish government in each region. It’s usually located in the biggest city of each region and if your problem or question is really important and it requires the act or decision of the government officials – it’s the right place to visit.

The main areas of expertise

The main tasks of Voivodeship Office are:
– getting permission to collect money in the region
– getting grants for cultural or educational projects and institutions
– issuance of passport
– granting citizenship
– obtaining approval for waiver of citizenship
– obtaining approval for residence and employment of foreigners and much more!

Contact details

For the full list of the Voivodeships in Poland with addresses and e-mails, please click here.

The place where all your dreams come true and the place where you can get rid of all your problems…ok, let’s be serious. This information is for you in case you have any important things to organise that are connected to your public life and your residency in the city of your choice. Basically, the big place with lots of officials, all are eager to help you but only if you are patient enough to wait in the queue for a while .

The main areas of expertise

The main tasks of the City Council are:
– issuing IDs
– issuing birth, marriage and death certificates
– issuing driving licences
– giving permission to purchase a council flat
– giving permission to build a house
– giving permission to sell alcohol
– processing the application of name/surname change
– and much, much more

Contact details

To make life easier we have assembled the full list of addresses and phone numbers of all City Councils in Poland. However, keep in mind that some of them might change over time, as for now we cannot track all of them. If you cannot find the one you were looking for or the address or phone number has changed, please use Google.

The Office For Foreigners was established by the Polish government to provide help and support to any foreign citizens who decide to live in Poland. The main goal for people working in the Office for Foreigners is to provide a comprehensive and professional service in order to legalise stay of any non-EU citizens in Poland and provide protection to expats already residing in Poland.

As only the expats from the outside of EU need to use the help offered by the Office for Foreigners if you are EU citizen you can read about it just for fun or just skip this section.

The Office For Foreigners main areas of expertise

The Office for Foreigners is:
– conducting a national set of registers, records and a list of foreign matters
– entry of foreigners in the territory of the Republic of Poland
– the transit of foreigners through that territory of Poland
– residence of foreigners in Poland
– granting or depriving of the refugee status
– granting or depriving of the asylum
– provision of social assistance to foreigners applying for refugee status or temporary protection
– temporary protection of foreigners
– leading centres for foreigners applying for refugee status

Contact details

Address: 16 Koszykowa Street, 00-564 Warsaw
Phone number: 0048 (22) 60 175 14
E-mail: legalizacjapobytu@udsc.gov.pl
Website